了解酒店設計市場營銷工作,營銷部經理的崗位和職責!
負責酒店的營銷工作,制定營銷計劃,組織和招徠客源,掌握市場信息,做好內外協調溝通,確保酒店取得良好的經濟效益和
社會效益。
1、在總經理領導下,全面負責酒店設計市場開發、客戶管理和產品銷售等方面的工作。定期組織市場調研,收集市場信息,分析市
場動向、特點和發展趨勢,制定市場銷售策略,確定主要目標市場、市場結構和銷售方針,并在報總經理審批后組織實施;
2、根據酒店的近期和遠期目標、財務預算要求,協調與前廳部、客房部的關系,提出銷售計劃編制原則、依據,組織銷售部人
員分析市場環境,制定和審核酒店客房出租率,平均房租及季節銷售預算,提出酒店價格政策實施方案,向銷售部人員下達銷
售任務,并組織貫徹實施;
3、掌握國內外產品市場的動態,每周在總經理主持下,分析銷售動態、各部門銷售成本、存在問題、市場競爭發展狀況等,提
出改進方案和措施,監督銷售計劃的順利完成;
4、協調銷售部和各經濟組織的關系,經常保持同上級旅游管理部門、各大旅行社、航空公司、鐵路客運站和本地的商社、辦事
機構、政府外事部門的密切聯系,并通過他們與客戶建立長期穩定的良好協作關系;
5、提交酒店重要銷售活動和參加國際、國內產品展銷活動實施方案,組織人員.準備材料,參加銷售活動,廣泛宣傳本公司產
品和服務,對銷售效果提出分析,向總經理報告;
6、聯系國外駐本區商社、公司等客戶和國內外旅游商,掌握客戶意向和需求,并提出簽訂銷售合同、包房合同向意向和建議,
并提出銷售計劃和價格標準;
7、定期檢查銷售計劃實施結果,定期提出銷售計劃調整方案,報總經理審批后組織實施;
8、掌握酒店價格政策實施情況,控制公司團體、散客及其不同客季節和價格水平,定期檢查平均房租計劃實施結果,及時提出
改進措施,保證酒店較高的平均房租水平;
9、定期走訪客戶,征求客戶意見,掌握其他酒店的出租率、平均房價水平,分析競爭態勢,調整產品銷售策略,適應市場競爭
需要;
10、參加酒店收款分析會議,掌握客戶拖欠款情況,分析原因.負責客戶拖欠的催收組織工作,減少長期拖欠的現象;
11、培訓和造就一支不同年齡和不同層次的酒店銷售專業隊伍;
12指定銷售部管理制度、工作程序,并監督貫徹實施。嚴格控制酒店銷售費用開支,簽發開支范圍和標準,監督銷售費用的使
用。
Anqing marketing, the roles and responsibilities of the Marketing Manager!
Responsible for the hotel's marketing, marketing plan, organize, and to attract tourists, to grasp market
information to do internal and external coordination and communication, to ensure that the hotel made good
economic and
Social benefits.
1, under the leadership of general manager with overall responsibility for the work of the hotel market
development, customer management and product sales. Organize regular market research, gather market information
and analysis of the City
Field trends, characteristics and development trends, development of marketing strategies, identify key target
markets, market structure and marketing strategy, and organize the implementation after the approval of the
general manager;
2, according to the hotel's immediate and long-term goals, financial budget requirements, the relationship of
co-ordination with Front Office, Housekeeping, put forward the principle of sales planning, based,
organizational sales people
Members to analyze the market environment, to develop and review a hotel room occupancy rate, average room
rates and seasonal sales budget, the proposed hotel pricing policy implementation plan, sales to the sales
personnel of the Department issued
Sale of the task, and organize the implementation;
3, to grasp the dynamics of domestic and foreign product markets, a week under the auspices of the general
manager, analyze sales trends, various departments in cost of sales, there are problems, market competition and
development, to mention
Out to improve the programs and measures to the successful completion of supervision of the marketing plan;
4 to coordinate the relationship between sales department and the economic organization, and keep the same
superior travel management departments, tour operators, airlines, railways, bus terminal and a local trading
company, work
Organizations, government foreign affairs department in close contact, and through their long-term stable good
cooperative relations with customers;
Submitted hotel sales activities and participating in international and domestic product marketing activities
in the implementation of programs, organizations staff. Prepare materials, and participate in sales activities,
and widely publicize the production of the Company
Products and services, sales effectiveness analysis, report to the General Manager;
6, in this area contact the foreign trading companies, customers and domestic and foreign tourism providers,
master customer intentions and needs, and propose a contract of sale, private dining contract to the intent and
recommendations,
And proposed marketing plan and price standards;
7 results of the implementation of the sales program of regular inspection, periodic sales plan to adjust the
program, the general manager for approval, organization and implementation;
, Master hotel pricing policy implementation, control of a body corporate, individual, and its off season and
the price level, the average rent of the periodic inspection scheme implementation results in the timely
submission
Improved measures to ensure that the hotel a higher average rent level;
9, regular visits to customers, consultation with customers, to grasp the other hotel occupancy rate, the
average price level, analysis of the competitive situation, the adjustment of product sales strategy, adapt to
market competition
Needs;
10, to participate in the analysis session of the hotel receivables, grasp the arrears situation, analyze the
causes. Responsible for customers in arrears collection organization, to reduce the phenomenon of long-term
arrears;
11, training and bringing up a different age and different levels of hotel sales professional teams;
12 specify the sales department management systems, work procedures, and supervise the implementation of the.
Strict control of the hotel sales expenses, the issue of expenditure ranges and standards, and supervision of
the cost of sales to
With
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