做好酒店銷售促進要注意的事項和幾個階段.
銷售促進的實施過程包括以下三個階段:
(1)制定銷售促進方案
首先,根據(jù)酒店內(nèi)外環(huán)境變化的情況,擬訂銷售促進的目標。例如,新酒店開業(yè),目標可以確定為擴大影響,提升酒店形象設計的知名度;淡季時,目標可以確定為刺激銷售;在競爭對手率先使用銷售促進時,目標可以確定為保持市場的平衡。
其次,根據(jù)銷售促進的目標,確定實現(xiàn)目標的方法。銷售促進的方法多種多樣,每種方法各有其優(yōu)點和適用范圍。在確定方法時,可以選擇一種,也可以選擇多種方法的組合。
第三,制定是具體的實施方案。方案要確定這些要素:活動的規(guī)模,活動的對象,活動的時間,活動的預算分配,活動的宣傳方式。
(2)實施與控制銷售促進方案
銷售促進應嚴格按照事先制定的方案來實施。在實施的過程中,酒店應持續(xù)監(jiān)測市場的反應,并對促銷范圍、強度、頻度和重點及時進行必要的調(diào)整,保持對促銷方案實施良好的控制。
(3)評估銷售促進效果
銷售促進結(jié)束后,應對其效果進行評估,以檢驗銷售促進是否達到預期目標以及促銷花費是否合算。
4.酒店銷售促進實施中須注意的事項
(1)一致性要求:酒店銷售促進所涉及的內(nèi)容和方法必須與酒店的形象和檔次相一致,不給酒店整體形象帶來消極作用。例如,一家豪華高檔酒店不能因為要獲得短期的經(jīng)濟利益而大幅度降價和降低客人消費檔次,這樣將降低酒店在公眾心中已形成的高檔產(chǎn)品的形象。
(2)綜合效益要求:酒店銷售促進活動必須能夠為酒店帶來相應的經(jīng)濟和社會效益。不但要擴大酒店淡季銷售,吸收新的客源,還要能幫助酒店在公眾心中樹立酒店產(chǎn)品豐富和高質(zhì)量的形象。
(3)標準的要求:酒店對于參加銷售促進的客人,應確定其參加的條件。酒店客房數(shù)量有限、場地有限,不可能占有所有的市場,在舉行促銷活動時,最好能限制那些不可能成為常客的人參加,使促銷收到最大的效果。但是限制過嚴,也會使參加者過少而無法實現(xiàn)預期目標。
(4)時間的要求:開展酒店銷售促進應選擇適當?shù)臅r間,一般而言,銷售促進活動應該選擇在酒店淡季、節(jié)假日和具有特殊意義的日期舉行;此外,應把握銷售促進活動的時間長短,時間過短,影響范圍有限,達不到預期目標,時間過長,會導致客人對銷售促進的意義和真實性產(chǎn)生懷疑,進而對酒店形象產(chǎn)生負面影響。
Good hotel sales for the need to pay attention, and several stages.
Sales promotion of the implementation process includes the following three stages:
(1) to develop sales promotion programs
First, according to the changing conditions of the hotel inside and outside environment, the development of the objectives of sales promotion. For example, the new hotel opened, the target can be determined to expand its influence, to boost its profile; the off-season, the target can be determined in order to stimulate sales; competitors pioneered the use of sales promotion, the target can be determined to maintain the balance of the market.
Secondly, according to the sales promotion of the goal to determine the methods to achieve its objectives. A variety of sales promotion methods, each method has its advantages and scope of application. In determining the method, you can choose one, can also choose a combination of approaches.
Third, the development of a specific implementation plan. To identify these elements: the scale, the object of activity, activity time, the budget allocation of activities, the activities of publicity means.
(2) implementation and control of sales promotion programs
Sales promotion should be implemented strictly in accordance with pre-established program. In the course of implementation, the hotel should continue to monitor market response and promotional range, intensity, frequency and focus in a timely manner to make the necessary adjustments to keep the implementation of good control of marketing programs.
(3) assessment of sales promotion effects
Should assess the effect after the end of the sales promotion, whether cost-effective to achieve the desired objectives and promotional costs to test the sales promotion.
Hotel sales promotion points to note in the implementation of
Compliance requirements: (1), hotel sales promotion involved in the content and methods must be consistent with the image and quality of the hotel, not a negative role to the hotel's overall image. For example, a luxury high-end hotels can not be due to the short-term economic interests of substantial price cuts and lower the grade of guests consumer, this will reduce the hotel has been formed in the public mind the image of the high-end products.
(2) benefit requirements: hotel sales promotion activities must be able to appropriate economic and social benefits for the hotel. Hotel off-season sales, not only to expand and absorb new customers, but also can help the hotel to establish a hotel product and high-quality image in the public mind.
(3) The requirements of the standard: hotel guests for participating in sales promotion, should determine the conditions for participation. A limited number of hotel rooms, space is limited, can not occupy all of the markets during the promotional activities, the best limit those who can not become a frequent visitor to participate in the promotion to receive the greatest effect. But too restrictive, but also make too few participants can not achieve the desired objectives.
(4) Time requirements: to carry out the hotel sales promotion should be to select the appropriate time, general, sales promotion activities should be chosen in a hotel off-season, holidays and special significance to the date held; In addition, should seize the sales promotion activities of the length of time, time is too short, the limited scope of influence, and reach the target, too long, meaning and authenticity of the guests of the sales promotion will lead to suspicion, and thus a negative impact on hotel image.
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