現代酒店市場營銷管理和組織概念是什么?
一、現代酒店市場營銷管理
現代酒店營銷著重研究在“買方市場”條件下酒店的市場營銷管理問題。酒店要進行有效的市場營銷管理,首先要明確營銷管理的任務。酒店營銷管理的任務主要包括酒店市場營銷的組織管理、業務運營管理、人力資源管理三大方面。
管理的定義是:運用資源通過設計、組織、控制、指揮等手段去獲得取更多的資源。因此作為酒店管理中的一個重要組成部分,以下將從酒店市場營銷計劃、營銷組織、營銷的實施以及市場營銷的控制等方面來介紹酒店市場營銷管理。
二、現代酒店市場營銷組織
酒店市場營銷組織是制定和實施酒店市場營銷策略和行動的主要負責部門。它與酒店的規模密切相關,一家小型酒店也許只有一個人負責營銷工作,而大型酒店則配備力量雄厚的部門,如日本大倉酒店銷售人員隊伍超過150人。營銷組織也和市場需求及競爭形勢有內在的必然聯系。以前在酒店供不應求時,很少有酒店設立營銷部門,而今大部分酒店都加強了酒店營銷力量,配備了強有力的銷售隊伍,并使營銷部門成為整個酒店的中心部門。
酒店營銷部也稱“銷售與市場營銷部”,負責協調和計劃酒店的市場營銷活動,收集酒店市場營銷信息,開發酒店市場,制定酒店的產品價格,并具體負責酒店客房和其他產品的銷售。
酒店營銷部主要職責主要包括:開展市場營銷調研工作,重點收集酒店市場及客源動態消息,了解競爭對手銷售活動和價格情況,預測和分析酒店客源市場規模和特征,并編制酒店銷售趨勢報告。
市場類型的多少以及酒店規模的大小都會影響到營銷部門在酒店中的地位和作用以及職責的劃分。究竟哪種組織形式最適用于哪些酒店,這取決于酒店的整體規模和人員規模、酒店和產品類型的豐富程度、酒店市場特點等,如細分市場的多寡以及其購買特征、酒店中間商在市場營銷中所發揮的作用、酒店雇用的銷售人員的技術能力和知識以及酒店各種財務因素等。
What is the concept of marketing management and organization of the modern hotel?
A modern hotel in Marketing Management
The modern hotel marketing focuses on marketing management issues in the "buyer's market" under the conditions of the hotel. Hotel to conduct effective marketing management, we must first clear the task of marketing management. Hotel marketing and management tasks include hotel marketing organization and management, business operations management, human resource management, three main areas.
Management is defined as: the use of resources through the design, organization, control, command and other means to get to take more resources. Therefore, as an important part of the hotel management, the following from the hotel marketing plan, marketing organization, marketing, implementation and marketing control to introduce the Hotel Marketing Management.
Second, modern hotel marketing organization
Hotel marketing organization to develop and implement the responsible departments of the hotel marketing strategy and action. It is closely related to the size of the hotel, a small hotel may be only one person responsible for marketing, large-scale hotels with strong departments, such as Japan's Okura Hotel sales staff of over 150 people. Marketing organization and the market demand and competitive conditions inherent inevitable. The hotel is in short supply, there is little hotel set up a marketing department, Today, the majority of hotels are strengthened hotel marketing power, with a strong sales force and marketing department to become the center of the entire hotel sector.
Hotel Marketing, also known as the sales and marketing department, to coordinate and plan the hotel's marketing activities, collect marketing information to the hotel market, the development of the hotel market, the development of hotel prices, and in charge of the hotel rooms and other products sales.
Hotel marketing department main responsibilities include: the work of marketing research, focus on collection of the hotel market and the source dynamic message, understand competitors' sales activities and price forecasts and analysis of market size and characteristics of hotel tourists, and the preparation of the report of the hotel sales trends .
The status and role of the type of market and hotel the size will affect the marketing department in the hotel and the division of responsibilities. Which form of organization best suited for what the hotel depending on the overall size and staff size of the hotel, the hotel and the type of product richness, the hotel market characteristics, such as the breakdown of the amount of the market and its purchase of the characteristics of hotel brokers the role of marketing, technical capabilities and knowledge of sales staff employed by the hotel and hotel a variety of financial factors.
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